Informativa sulle spedizioni
Shipping Policy
Last updated: August 2026
Thank you for shopping with AYLA.
This Shipping Policy explains how we process and deliver your order.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or public holidays.
During periods of exceptionally high demand, processing times may be slightly longer. If this happens, we may notify you by email.
Shipping Times
Estimated delivery times are:
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United States: 5–10 business days
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Canada: 5–10 business days
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United Kingdom: 5–8 business days
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Australia & New Zealand: 6–12 business days
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Europe: 5–10 business days
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Rest of the World: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout.
From time to time, we may offer free shipping promotions. Any applicable shipping discounts will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become active after shipment.
Delays
Delivery times may occasionally be affected by circumstances beyond our control, including but not limited to:
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customs inspections;
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adverse weather conditions;
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transportation disruptions;
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carrier delays;
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high shipping volumes.
AYLA is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply before the order can be resent.
If you notice an error in your shipping information, please contact us as soon as possible at info@try-ayla.com.
We cannot guarantee that shipping details can be changed after an order has entered processing or fulfillment.
Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes or other charges imposed by the destination country.
These charges are determined by local customs authorities and remain the responsibility of the customer unless otherwise stated during checkout.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:
Please include your order number and any relevant information or photographs that may help us investigate the issue.
We will work with the shipping provider to investigate the shipment and help reach an appropriate resolution.
Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please:
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check around your property and any designated safe delivery areas;
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ask household members or neighbors if they accepted the package;
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contact the shipping carrier for additional delivery information.
If you are still unable to locate the package, contact us at info@try-ayla.com and we will assist where possible.
Contact
If you have any questions regarding shipping, please contact us:
AYLA
Email: info@try-ayla.com
Website: try-ayla.com
AYLA è gestito da BLVCKSTAR MRTK LLC
Orari di lavoro: 8-20 EST Lun-Ven
Indirizzo commerciale: 16192 Coastal
Highway, Lewes, 19958 DE, Stati Uniti
Email: info@try-ayla.com